U.S.-based enterprises'' adoption of AI for recruitment soared in the last year, jumping from 22% in 2018 to 47% this year based on last years' Harris Interactive Talent Intelligence and Management Report 2018. These and many other fascinating insights are from a recent study completed by Harris Interactive in collaboration with Eightfold titled Talent Intelligence And Management Report 2019-2020, which provides insights into how CHROs are adopting AI today and in the future. A total of 1,350 CEOs and CHROs from the U.S., France, Germany, and the U.K. responded to the survey. One of the most noteworthy findings is how U.S-based CEOs and CHROs lead the world in prioritizing and taking action on improving their teams' and their own AI skills. The more expertise they and their teams have with AI, the more effective they will be achieving operational improvements while taming the bias beast.

Bottom Line: The stronger a CHRO's and companies' AI digital dexterity skills, the stronger they are at overcoming talent management challenges they're facing today. For HR leaders to excel at improving AI digital dexterity skills across their organizations, they need to learn from the shortcomings of existing Learning & Management systems that continue to have dismal adoption. First, all employees, especially Millennials and Gen Z, need to understand "Why" they should invest the time to take certain classes, courses, and what's in it for them after they have learned those skills. Second, employees want to learn about AI in a self-service mode, where they have greater control over the pace, review, and mastery of each lesson. Third, self-service learning tailored to employees' learning preferences has proven to be more effective than them participating in classes led by HR team members who themselves may not be aware of all the available options.